support

every application published by three anchor llc is supported directly, by the people who made it. there is no ticket system and no chatbot — a message arrives, a person reads it, and it gets answered, usually within a few days.

reporting a problem

report an issue within the software, use the contact form, or write to support at 3anchor dot org with the name of the app, the device and system version, and what happened. a screenshot helps when it's visual; the exact wording of an error helps when it isn't. if the app offers to send a diagnostic report, sending it is welcome but not required.

what to expect

1. 01confirmed defects get fixed in the next updateordered by severity
2. 02feature requests are read and considerednot urgently

purchases and refunds

purchases made through the app store are handled by apple, including refunds — those are requested through apple's report a problem page, and apple's decision applies. questions about a purchase are still welcome at support at 3anchor dot org; what can be sorted out directly, will be.

privacy questions

requests about personal information — copies, corrections, deletion — are covered in the privacy policy and answered within thirty days.